Shipping Policy
Welcome to OnVapeCiga! We’re thrilled to serve you with the finest disposable vapes from Europe’s top brands. To ensure a smooth shopping experience, please review our shipping policy below:
Order Processing and Shipping Times
All orders will be processed and shipped within 1-3 business days. Please note that we do not process or ship orders on weekends. Shipping times generally range from 7-15 business days, depending on your location. Delivery times may vary based on the shipping method and destination.
Tracking Information
Once your order has been shipped, we will send you an email with tracking information. You can track your shipment using the provided tracking number on our website. Please allow 1-2 days after shipment for tracking updates to appear.
Order Modifications and Cancellations
You may cancel your order or update the shipping address at any time before your products are shipped. Once the order has been dispatched, we are unable to process refunds or address changes.
Shipping Methods and Countries
We offer Delivery Duty Paid (DDP) shipping for a seamless delivery experience. This means you won’t need to handle customs clearance or pay duties upon delivery. Our DDP shipping is available for the following European countries:
- Germany
- Belgium
- Netherlands
- Spain
- France
- Italy
- Portugal
- Poland
- And more
For other European countries not listed above, we offer standard shipping options. Please contact us for details regarding shipping methods and rates.
Thank you for choosing OnVapeCiga for your vaping needs. If you have any questions or need further assistance, please feel free to reach out to our customer service team. Happy vaping!